Privacy Policy

Travel Our Way Pty Ltd (ABN 51 671 432 938)

Last updated: April 2025

1. Overview

This Privacy Policy explains how Travel Our Way Pty Ltd (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use our website, make a booking, or interact with us.

2. What Information We Collect

We may collect the following information:

Your name and contact details (email address, phone number)
Travel details and preferences (including pickup/drop-off info)
Payment details (collected securely via third-party payment processors)
Feedback, reviews, or communications you provide
Technical data such as IP address and browser type (via cookies)

3. How We Use Your Information

We use the information you provide to:

Confirm and manage your bookings
Communicate with you about your service (e.g. pickup time, delays)
Improve our website and services
Respond to your questions or requests
Meet legal and regulatory requirements

We do not sell or rent your personal data to third parties.

4. Cookies & Analytics

Our website uses cookies and tracking technologies to:

Improve website functionality and user experience
Monitor site performance
Analyze visitor behaviour using Google Analytics
Respond to your questions or requests
Meet legal and regulatory requirements

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

5. Storage & Security

Your data is stored securely using encrypted systems and is only accessible by authorized personnel.

We take reasonable steps to protect your personal information, but no online system is 100% secure. You share information at your own risk.

6. Third-Party Services

We may use trusted third-party platforms (e.g. Google, Stripe, MailerLite) to assist with services like booking, payments, and communications. These providers have their own privacy policies which you should review.

7. Access & Corrections

You can request access to the personal information we hold about you at any time. You can also ask us to correct any inaccurate or outdated information.

Please contact us at info@travelourway.com.au for all privacy-related enquiries.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

9. Contact Us

If you have questions about this policy or how your data is handled, please contact: